Privacy Policy

1. Introduction

At VIOLA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our wellbeing application and related services.

By using VIOLA, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Profile Information: Optional profile photo and biographical information
• Gratitude Entries: Text content and attached photos
• Health Data: Mood logs, sleep hours, wellness metrics (water intake, exercise, meditation, nutrition, energy levels)
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Features used, time spent in app, interaction patterns
• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, error logs

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve VIOLA's services
• Create and manage your account
• Display your gratitude entries, quotes, and health tracking data
• Send you reminders and notifications (with your consent)
• Analyze usage patterns to enhance user experience
• Respond to your support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Strict authentication and authorization protocols
• Database Security: Secure PostgreSQL database with regular backups
• Password Protection: Passwords are hashed using bcrypt

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Third-party vendors who assist in operating our service (hosting, analytics, email delivery) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of VIOLA, our users, or others

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, visit your profile settings or contact us at privacy@VIOLA.app.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account:

• Your profile and content are immediately removed from active systems
• Some data may be retained in backups for up to 90 days
• We may retain anonymized, aggregated data indefinitely for analytics
• Legal or compliance data may be retained as required by law

8. Cookies and Tracking

VIOLA uses cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site traffic and usage patterns

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features.

9. Children's Privacy

VIOLA is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Third-Party Services

VIOLA may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email to your registered address
• In-app notification
• Prominent notice on our website

Continued use of VIOLA after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@VIOLA.app
Address: VIOLA Privacy Team
Website: VIOLA.app